Shipping and Production
Shipping and Handling
Australian domestic orders are sent Express Post via Australia Post or Priority Post DHL. You will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au or www.dhl.com.au
Natalie Marie Jewellery ships worldwide. International shipping is sent with your choice of either Standard Australia Post or Express Australia Post. These packages are registered and trackable, you will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au. International Standard Shipping parcels can take anywhere between 10 and 20 working days to arrive and International Express Shipping parcels can take anywhere between 7 and 15 working days to arrive.
International Priority Express Shipping is via DHL. You will be contacted on dispatch of your order with a tracking number and details of how to track. Priority International shipping takes between 2-4 days to USA and 3-6 days to Europe.
Please note that shipping time does not include production time.
Duties and Taxes
Occasionally, dependant on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
Our Production Turnaround Time
All Natalie Marie Jewellery pieces are hand made to order.
This means that each piece is unique and made especially for you. Please consult the estimate provided on each individual product listing for specific production turnaround times relevant to each piece. If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and to avoid any disappointment. Every effort will be made to have your piece to you as quickly as possible. Please note that turnaround times are an approximate guide and are subject to change or delay.